Today, was my last day of my internship at Verbling and tomorrow, I leave San Francisco. I have learned SO much from being here and I want to share my reflection and insights with you in this post. I’ve split it up into two categories to specify what I learned directly from my internship and what I learned from outside my internship:
What I learned from my internship:
Customer Support is more important than you think– technically I learned this from Delivering Happiness by Tony Hsieh but the idea is that customers will always be the most important aspect to your company(in my opinion). It’s important to help them out as much as you can and make sure they’re happy. If you happen to be placed in the customer support sector, learn to enjoy it! It may sound hard but assisting other people find solutions to their problems can make you happy 🙂
Everyone’s opinions are valid- I really loved this part about my team. Even though I wasn’t an engineer or a co-founder, my opinion still mattered and my team members listened to what I had to say. If I had an idea and explained it, people listened. I felt extremely lucky to have the ability to share my thoughts as an intern.
You can work outside of your “field”– I mostly did customer support and social media management but one day, I asked if I could try coding a little bit and I actually got to! It was beginner stuff but at least they gave me the chance to try it out and I enjoyed it! I also had to do research statistics for my boss for a meeting with an investor and that was something I felt inexperienced in. However, I did it to the best of my ability and succeeded with the help other team members!
You won’t always be told what to do- I think this is especially true with startups who are still at an early stage but I imagine this applies to other jobs as well. A lot of the times, I had to find my own projects because everyone else was busy doing their own thing. One project I completed was a press release. I wrote up a press release for the first time and my journalist friend edited it, and I sent it out to a few blogs. I haven’t received any replies yet but it’s now I have an idea of how to write one!
40 hours is A LOT per week- I felt so relieved when they told me I didn’t have to commit 40 hours a week if I didn’t want to. Working six hours everyday drained me- I can’t even imagine putting in 70 or 80! It’s not that I didn’t enjoy the work but rather some days were long and repetitive and others were exciting and dynamic.
What I learned from living in San Francisco:
Co-living spaces are definitely better than a hotel or regular hostel– living at The Embassy Network was, by far, the best decision I could have made as far as accommodations. It’s hostel/co-living space. I created strong friendships with the permanent residents and met a wide variety of unique people who stayed in the hostel. The community in this house is so welcoming. Every Sunday night around 7pm there is communal dinner where up to 50 people come to eat and we prepare the food. I can’t wait til I come back to San Francisco and stay here again. Oh, and on the floor below the main floor is a bowling lane 😉
Learn from people- From each person that has lived at or visited The Embassy Network, I have learned something new. Whether it’s about bitcoin, cognitive science, hacking, or decision making, I’ve gained new knowledge that I wouldn’t have if I had been elsewhere. It’s fun and exciting to learn about new subjects or subjects I haven’t studied before. Sharing knowledge is one of the greatest abilities ever 🙂
Strangers may help you- I wasn’t directly helped by a stranger but one guy I met came here from Spain and didn’t know anyone and found a job from talking to a random stranger. He was on his bike, waiting at a red light when he asked the guy next to him how his day was going. After that, they talked and my friend explained his situation and the guy said he knew someone who could help him out. Next thing he knew, a company employed him as a designer. Now designers from amazing companies such as Google and Twitter mentor him and he loves the culture. You never know what can happen- you could put a smile on someone’s face or find a job!
From my parents, to high schools teachers, to professors, to mentors- they all have reminded me of how important it is to reflect on activities and events in our life. I try to practice this exercise with anything that involves learning because it helps me remember what I’ve learned and apply those things to other areas in my life. I hope my reflection and insights have encouraged you to at least visit San Francisco for a week! You can definitely learn a lot! I plan to come back after Argentina and continue learning as much as I can.
Lastly, I want to thank the University of Arizona Honors College for the extremely generous scholarship. This experience would not have happened without that scholarship because San Francisco is WAY too expensive to live here regularly. And, thank you to The Embassy Network for letting me stay for four weeks 🙂
What methods do you use to reflect on different life experiences?